The promise: Love your order, or we fix it. No hoops. No fine print tricks.
What's Covered
- Misprints or defects — we reprint at no charge.
- Shipping damage — we ship a replacement right away.
- Not what you expected — call us. We'll work with you until you're satisfied.
How to Claim Your Guarantee
- Contact our customer team within 30 days of receiving your order.
- Have your order number ready and a short description of the issue.
- For damage or misprint claims, we may ask for a photo to speed things up.
- We'll confirm the resolution and get your replacement or refund moving the same business day.
How to Reach Us
- 📞 800.869.7562 (Mon–Fri 8am–6pm EST)
- ✉️ customerteam@magnetsusa.com
A Few Notes
Because custom products are made just for you, please approve your digital proof carefully — once approved, we produce exactly what's shown. If something is wrong on our end, we cover it 100%.
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